I own a smart phone. And I’d love to use it for every purpose including checking in at airports for flights, I have experienced my first use with Singapore Air where they sent me a SMS after checking in through their web check-in system, giving my the option of printing out the boarding pass, check in details to be messaged to my mobile or have the boarding pass emailed to me.
This excites me because I detest printing boarding passes when it’s easily avoidable. QANTAS have recently adopted this integration, and is introducing it to the public at the moment. They are going to send a bar code (which is usually printed with the boarding pass, at the edge or so) to your mobile and you would only have to bring it up on the screen and have it scanned by staff at the boarding gate. That eliminates a lot of run-around at the airport, dramatically reducing the amount of time taken to get a boarding pass printed, sorted out and scanned.
I’ve always appreciated when a business takes the time to enhance the experience of their customers, especially in a place like an airport where it is always chaotic.
1 Smartphone Mobile Check-In With Qantas
2 Photo by Repman
